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Specifications
Material | Polycarbonate |
Finish | Clear |
Available Thicknesses | 12mm |
Maximum Sheet Size | 3050mm x 2030mm |
Minimum Sheet Size | 100mm x 50mm |
Fire Rating | UK Class 1 Fire Rating |
Water Absorption | 0.15% |
Manufacturers Tolerances | +/- 10% plus 0.4mm (e.g. 5mm cast sheet could vary from 4.1mm to 5.9mm) |
Cutting Tolerances | +/- 1mm |
Frequently Asked Questions
Product Queries
What tolerance do you cut to?
We cut to a tolerance of +/- 1mm. Tighter tolerances can be agreed upon under arrangement.
Can you cut any shape?
We can cut any shape into acrylic or wood.
Do you offer bulk order discounts?
For large orders (multiple boards of material), please head to our trade page for more information on how to enquire about pricing and purchasing.
Delivery and Shipping
Why is my order late?
While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.
Can my delivery and billing address be different?
You can have different addresses for billing and delivery. You can pick different addresses whilst checking out.
Can I collect my order?
You are more than welcome to come and pick your order up from us at no cost to you. You can select this option at the checkout. Our address is Unit 60, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR and collection times are from 9am to 12:30pm and 1pm to 5pm, Monday to Friday
How will I know if my order has been dispatched?
You will receive a confirmation email when you place your order. We will email you again with your invoice when your item has been dispatched from our warehouse. Where possible, this email will include the courier’s tracking details.
Will I have to be in all day?
Depending on how your order is being delivered, we may be able to give you a window for delivery via the courier tracking number. If you are unable to be at home for the delivery, our couriers will try to leave your order somewhere safe, or with a neighbour. If you are not going to be in, a clear note on the front door really helps the couriers.
In what condition should my order be delivered?
While all orders are made to a high quality and leave our shipment facility in a protected film, if your order appears to have been damaged in transit, please sign for it as DAMAGED and contact us via info@cutmy.co.uk within 24 hours with a description of the fault, and photographic evidence.
Do you deliver outside of Great Britain?
Currently, we do not provide any deliveries outside of Great Britain.
What is your normal delivery timescale?
Our normal delivery timescale is 3-7 working days. Though, we also provide faster delivery options if required.
Can I pay for faster shipping?
You are able to pay for a faster shipping option. Our timescale can range from 7 working days to Next Day Delivery depending on your requirements. You can select your option at checkout, which will add the calculated costs accordingly. For more details please see our Delivery Policy.
Is there a small order fee?
To allow us to continue to provide a fast and efficient service, we have a minimum order value that varies depending on the size of the order and the courier required to deliver it to you.
Contact and Communications
I have messaged you on social media/commented on your post, but you haven't replied. What should I do?
If you are trying to contact our customer services team, please email us at info@cutmy.co.uk.
I need help on the weekend, can I still reach you?
Unfortunately, we are not open on the weekend. We may be present on social media over the weekend, however, this is not definite. To make sure we support you as quickly as possible please do email us at info@cutmy.co.uk as we will be able to address it when we return on the next business day.
I’ve tried ringing, why isn’t anyone answering my call?
The customer service team answer phone calls throughout the day from 09.00 to 17.00 Monday to Friday and you may experience a wait while we deal with other queries. Please have patience with us, or try later in the day. Alternatively, send us an email at info@cutmy.co.uk
I’ve emailed you, and no one has replied yet?
We apologise for the wait, however, we respond to emails throughout the day, and may not have gotten to your query yet. As such we ask that you have patience with us as we aim to respond to you as soon as we are available to do so.
Returns and Cancellations
How do I cancel my order?
Unfortunately, due to the goods we provide being customised and made to order, we are unable to cancel or refund any order once it has been processed. For this reason, we ask that you check all orders are correct before placing them.
I've installed it, but am unhappy, can I get a refund?
Once our products are installed, we are unable to accept a return.
My item arrived faultily, how do I get a refund?
While all orders are made to high quality, if your order does arrive faultily, please sign for it as DAMAGED and contact us via info@cutmy.co.uk within 24 hours with a description of the fault, and photographic evidence.
Can I change my order after it's been placed?
Amendments needed after placing your order may have additional charges, so call our customer service team on 01903 389024 for help and assistance.
Delivery Policy
FREE DELIVERY WHEN YOU SPEND £250 OR MORE
All delivery charges include excellent standards of packaging to ensure your order gets to you in great condition.
Economy
free on orders over £250
Less than 700x700mm or longest side <1300mm
£9.95
Estimated to arrive in 4-5 working days.
Anything larger
£15.95
Estimated to arrive in 6-8 working days.
Express
Fast track your order
Less than 700x700mm or one side <1300mm
£14.95
Estimated to arrive in 3 working days.
Anything larger
£24.95
Estimated to arrive in 5 working days.
Next Working Day
Order before 1pm
Less than 700x700mm or one side <1300mm
£29.95
Anything larger
£44.95
If out of stock, we will contact you to make other arrangements.
Sample Delivery
Estimated to arrive in 7 days.
Samples are generally 100mm x 100mm
£
3.00
Standard Collection
READY FROM 4 WORKING DAYS
Estimated ready from 4 working days
Collect from Unit 60, BN5 9XR
Collect from 9am to 12:30pm and 1pm to 5pm, Mon to Fri.
FREE
Express Collection
Order before 1pm
Ready within 2 working days.
Collection from Unit 60, BN5 9XR.
Collect from 9am to 12:30pm and 1pm to 5pm, Mon to Fri.
£
14.95
For further information on our terms and conditions regarding delivery, please read our Delivery Policy or Terms and Conditions page
Reviews
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