There is no way of getting Cut My to answer an email or even bother viewing the chat. Tried three times, over weeks, to no avail.
OK, so the choice of products and services is brilliant, and the products ordered are cut to exactly the size and delivered promptly (samples not quite so, had to wait a while), but if something goes wrong, there is no way to resolve it short of showing up in person.
Should I have more luck by leaving you this review here on the offchance you might respond: order # 000648983, you sent me the wrong thickness of acrylic sample. I need 3mm, you sent me 5mm. Could you please send me the 3mm instead?
Yes, I can imagine what a 2mm less thickness looks like, but I can't see how much that imaginary acrylic bends, so I'd really like to experience it in person. I paid for the sample after all, and you will get my business in the future if I can actually see what I'll be buying.
Update 5/12/23 Still no contact...
Update 7/12/23 They eventually responded to the chat and a nice guy also rang me just now to arrange for a sample replacement to be sent out, so I'll update the review once it arrives. So far so good.
