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If we cut your order incorrectly, we’ll re-cut and send you a replacement as soon as possible. Just let us know within 365 days from delivery.
It's rare, but sometimes mistakes are made, if we cut your order incorrectly, outside of our +/- 1mm tolerance, just send us a photo and we'll re-cut and send a new one out to you straight away. We’ll even collect our mistake to ensure it's recycled appropriately.
We endeavour to cut as accurately as possible and as a result, our tolerance can be plus or minus +/- 1mm. That means your cut sheet could be +/- 1mm smaller or larger than the size you specified. If we cut outside of this tolerance then we’ll send a replacement.
We wish it could but unfortunately our re-cut guarantee isn’t valid for items that don’t fit due to your measurements being incorrect. When submitting your order to us, make sure that you have measured the dimensions you require at least twice, to ensure you get the same measurements on both occasions. It's also important to check that your tape measure is accurate, don’t use a fabric tape or one that belonged to your great grandma. Use a steel tape measure, make sure you’re using it correctly and that you’re measuring in millimetres. Unfortunately we can't be held responsible for mistakes you make in your measurements and we do not recut if you have provided us with the wrong measurements, we only recut if the mistake is ours.
If the item you’ve ordered is no longer in stock or has been discontinued we won’t be able to recut for you but we will do our best to provide the next best material for your project.
If you’ve damaged the item and it no longer fits then unfortunately it won’t be valid for our re-cut guarantee so please make sure you report any damage to us made in transit on the day of delivery.
We're Here to Help
Our Help Centre is available 24/7 to explore FAQs, discover DIY ideas and advice, and even ask our community of fellow DIY enthusiasts.
Everything provided as specified. The young chap who sorted the pick up for me was especially helpful.
Ross Garland,
23 minutes ago
Verified
All Round Good
Speedy delivery. Easy to use website and all good when I received the piece.
Mr Nick ALFORD,
1 hour ago
Verified
Convenient
Easy to order, good product, delivered quick . Saved me a lot of cutting at home
Proudy,
1 hour ago
Verified
Great service and product.
Great service and product.
Andy Haworth,
10 hours ago
Verified
Fast and good delivery
Fast and good delivery
Wanfred Holloway,
10 hours ago
Great Company
Very good communication with customer service.
Fast and efficient delivery.
Any problems that would arise were dealt with swiftly.
Overall, I am very pleased with the service and would highly recommend.
Robert Krawcow,
12 hours ago
Verified
Very satisfied customer!
All of the boards were cut exactly to size. The packaging was very good. Very friendly staff when my husband collected. Great value for money.
Tracey Willoughby,
12 hours ago
Verified
Easy to order and a very quick…
Easy to order and a very quick delivery!!
NEScotlandBert,
12 hours ago
Verified
Easily navigated website
Easily navigated website, good prices, fast delivery
Victoria,
12 hours ago
Verified
Great service
Great experience
Ahmed,
14 hours ago
Verified
Very easy to use website and fast…
Very easy to use website and fast service. Really well packed.
Mr Harold Britten,
15 hours ago
Verified
Exceptional service
My cut supplied exactly what I asked for to size shape and quality
Goods were delivered very quickly and packaged well
I have recommended them to several people.
Bob,
15 hours ago
Verified
Good product and the polycarbonate was…
Good product and the polycarbonate was accurately cut. Delivered promptly and well packaged. Not exactly good value though as it's relatively expensive.
Phil Spencer,
16 hours ago
Verified
Excellent Product
Easy ordering, didn't take long to arrive. It was really securely packaged. Slipped straight into my greenhouse to replace a broken glass window that was a non-standard size. It looks exactly like glass, so blends in easily, but is so much safer and easier to work with than actually glass. Very, very pleased. Would recommend this company and would definitely use them again.
Wendy Robinson,
17 hours ago
Verified
Great
Grest service, great product.
Mr Stephen Clarke,
17 hours ago
Verified
Fantastic product fantastic service
Fantastic product fantastic service
Customer,
17 hours ago
Verified
Great
Followed the order process and wood arrived exacting as ordered on the day they said it would. All good.
kay roberts,
21 hours ago
Verified
All round recommended
Easy ordering process.
Fast delivery.
Well packaged.
Good quality product.
Would definitely use again.
Paul Clark,
19 hours ago
Verified
Swift efficient service great quality…
Swift efficient service great quality product
Paula Reece,
20 hours ago
Verified
Great service
Great service. Samples arrived very quickly. Specifying & ordering panels was straightforward and my order was delivered earlier than specified. Very useful to be able to buy panels etc. cut to size & edged to your own requirements.
Stuart Hamilton,
20 hours ago
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