Christmas Ordering & Holiday Opening Hours (2025 - 2026)

As the festive season approaches, we recommend checking our Christmas opening hours and delivery information carefully. Christmas is our busiest time of year, and delivery services can be more limited over the holiday period.

Deliveries Over Christmas

Over the Christmas period, there are specific days when couriers are not collecting from us or are not delivering. Because of this, orders that do not arrive before Christmas will be delivered once courier services resume.

• Large item (£15.95) DX deliveries:
  If your order has not been delivered by 23rd December, it will be delivered from 29th December onwards.

• Small item (£9.95) APC deliveries:
  If your order has not been delivered by 24th December, it will be delivered from 29th December onwards.

The estimated delivery date shown on each product page takes into account our Christmas opening hours and courier availability over the festive period. For the most accurate delivery expectation, please refer to the estimated delivery date displayed on the product page once all options have been selected.

While we always aim to meet estimated delivery dates, these are not guaranteed, and unexpected delays may still occur during peak periods.

Stream Large Orders (In-House Courier Route-Scheduled Deliveries) 

• Stream deliveries are route-scheduled, not the next working day

• Your delivery date is allocated once your order has been produced

• Stream delivers only on the days that we are open over the Christmas period

• You will be notified directly by Stream via email with your delivery details

Glass Splashbacks

Please note that no glass deliveries will take place before 9th January 2026.
This means glass splashbacks will not be delivered before this date, regardless of order date.

Our website dispatch times have been updated to reflect this, so please refer to the estimated delivery date shown on the product page when ordering.

Christmas & New Year Opening Hours

• Tuesday 24th December 2025
  Open until 5:00pm
  Phone lines closed
• Wednesday 25th – Thursday 26th December 2025
  Closed (Christmas Day & Boxing Day)

• Monday 29th – Wednesday 31st December 2025
  Open with a limited team

  • Warehouse and Customer Experience teams will be operating at reduced capacity so response and processing times may be slower than usual.

  • Phone lines will be open 9am - 4pm. 

  • Collections remain available

• Thursday 1st January 2026
  Closed (New Year’s Day)
• Friday 2nd January 2026
  Normal service resumes

Contacting Us Over the Holidays

Where possible, please email us at [email protected]

We’ll respond as soon as we can, but we kindly ask for your patience as we work through a higher-than-usual backlog of enquiries after the Christmas break.

Thank you for your understanding, and we wish you a very Merry Christmas and a Happy New Year