Collection Information

We strive to complete all orders within the estimated time frame. However, in rare cases, there may be delays. If this happens, we’ll keep you informed throughout the process.

Our standard collection option is free and we will give you an estimated date as to when your order should be ready to collect. Please do not try to collect your order until you have received the email stating your order is ready for collection.

Our address is Unit 60, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

Due to the bespoke nature and limited storage space, all collections must be picked up within 14 days of receiving the email notification that your order is ready to collect. After this date, your order may be discarded and no refunds will be issued (with the exception of damaged/incorrect orders). If you are unable to collect your order within 14 days, please contact us to request a possible extension.

Collection Times

Our opening hours for collection are:

	Morning	Afternoon
Monday	9am – 12:30pm	1pm – 5pm
Tuesday	9am – 12:30pm	1pm – 5pm
Wednesday	9am – 12:30pm	1pm – 5pm
Thursday	9am – 12:30pm	1pm – 5pm
Friday	9am – 12:30pm	1pm – 5pm
Saturday	Closed
Sunday	Closed

Full Sheet Collections

Before arranging to collect full sheets, please ensure your vehicle can accommodate the following sizes:

Acrylic - 2030mm × 3050mm (approx. 6'8" × 10')
Plywood / MDF - Up to 2770mm × 1220mm (approx. 9'1" × 4')

Your Responsibility

When collecting full sheets, it is your responsibility to ensure your vehicle is suitable for transporting the materials safely. Full sheets cannot be folded, bent, or forced into undersized vehicles without causing damage.

Suitable vehicles typically include:

Long wheelbase vans
Flatbed trucks or trailers
Vehicles with roof racks rated for the sheet weight and length (with appropriate overhang flags/boards)

Unsuitable vehicles typically include:

Standard cars, hatchbacks, and estate cars
Small vans (e.g. Berlingo, Caddy, Transit Connect)

What Happens If Your Vehicle Is Unsuitable

If you arrive to collect full sheets and your vehicle cannot safely accommodate them, you will have to leave without your order and return with a suitable vehicle. Your order will be held for 14 days at no additional charge.

Refunds for Failed Collections of Full Sheets

Refunds are only available for full sheets we hold as standard stock (listed on our website). If we have specially sourced a product for your order that we do not normally stock, no refund can be offered for failed collection—you will need to return with a suitable vehicle.

Questions? Contact us at 01903 389024 before your collection if you're unsure whether your vehicle is suitable.

Verified

I have used Cut My Plastic a few times recently.The orders are accurate and arrive very quickly.

David,

4 hours ago

very helpful staff. order arrived well packaged and exactly to the sizes I requested.

ken,

It was easy to oder what I needed. They came on time and were made to a high standard. The packaging was of good quality.

Mr Colin Andrews,

5 hours ago

Got what I ordered, quick delivery

Russell Louth,

6 hours ago

A superb experience, even allowing for one of the three pieces of cut materials ordered being the wrong size! A replacement piece of vinyl was with me within 72 hours, millimetre perfect, and the compnay kept me up to speed with its delivery timeline throughout. Excellent quality materials, both acrylic sheets and 25mm worktop, a wide variety of finishes etc, an easy to use website, great customer service throughout, all products arrived carefully packaged and secure. Would certainly use CutMy again

Iain Liddiard,

I replaced all my table tops 4 all together in the concrete affect to replace all the glass tops which were all scratched over time and thought it was a quick fix until I replaced them all for glass, well what a shock i had when they were delivered they look absolutely fabulous and i won't be replacing them back for glass ones, i couldn't believe the price i had all the tables done for less than it would of cost for dining table in glass, i was worried incase i measured them wrong because it was so easy to do and thought it can't be this simple to do but they were delivery on time and was perfect, every one that has seen them have loved them and now they want them.

Kelly Worker,

7 hours ago

Fast efficient service and excellent quality of materials delivered

Michael Brinn,

Provided exactly what I required. Quick turn around, excellent product, fit for purpose.

Roger ,

8 hours ago

The product, packaging, and delivery were all better than expected. While it isn't cheap, the quality is excellent, so I believe it is well worth the money.

Cribbs Causeway Customer,

Iv used this firm on a few occasions and never had an issue always a quality job and materials , it was very fast delivery 4 days from ordering to receiving my item , A++

Garry cooper,

9 hours ago

Used to complete my fitted wardrobes, very easy and all came cut exactly as ordered

Daniel Lewis,

11 hours ago

Fabulous simple service, would highly recommend

Nicola,

Very happy with my purchase!

Mimi,

Fantastic service. Cut MDF to my exact specifications and the melamine coating was flawless. 100% did everything they said they would. Delivery also good at the time expected with no damage. Thank you. Completed my project on the delivery date.

Dave T,

12 hours ago

Excellent I ordered acrylic topper for my kitchen table and makeup table Very happy with the quality And the customer was excellent Thorough communication throughout

Razzle Dazzle Y,

13 hours ago

Just the job

Anthony Rebbla,

Easy to use website with quick shipping and very well packaged to protect the thin acrylic I had purchased.

Chris Collins,

14 hours ago

All perfect cut as describing

Dariusz Florek,

15 hours ago

Order was prepared and dispatched very quickly. The packaging was outstanding and the sheet in perfect condition as to specification. Will definitely use again.

Chris,

16 hours ago

Good, worked really well

Katy Taylor,

17 hours ago