We want to keep our terms and conditions as straightforward and helpful as possible.
If you have any further questions or need any additional information you can contact us here and we'll be happy to help.
Please acquaint yourself with our Terms and Conditions. We wish that you specifically familiarise yourself with the Rights of Return and Cancellation, as stated in Clause 8.1 and Clause 8.10, and the limits to our liability, as stated in Clause 9.1.
1. Our Contract
1.1 The Terms and Conditions as listed, govern the supply of goods, sold by Cut Direct Ltd. (Company Number 15002056) of Dept 4716 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA (referred to as we and us), to the customer (You). Our VAT number is 279526948.
1.2 All purchases placed by you, from us, whether by telephone, our website or by such means we may permit, are based on these Terms and Conditions as written and are subject to acceptance by us by delivery of the goods to you, at which point a legally binding contractual agreement is made between us and you.
1.3 The processing of your payment, and acknowledgement of your order, utilizing including (though not limited to) a confirmation email, does not constitute legal acceptance from us of your order.
2. Ordering
2.1 On our website you may purchase an item as advertised for sale by following our onscreen prompts after clicking the item(s) you wish to purchase.
2.1.1 At this point any alterations and customisations are to be made. We permit a range of options and require you to select from only this permitted range if appropriate.
2.1.2 You will then have an opportunity to check, and amend any input errors in your order up until the point you place your order by submitting it from the “Secure Checkout” button from the “View/Edit Cart” page, or directly from our product page.
2.2 All orders placed by you, and purchases of goods by you from us, are subject to acceptance by us (as noted in clause 1.2). We reserve the right to not accept your order or purchase for any reason, and will not be liable to you, or anyone else in those circumstances.
2.3 When we accept your order, we have a legal duty to supply goods that are in full conformity with these Terms and Conditions.
3. Price & Payment
3.1 The price payable for the goods ordered or purchased, is as set out on the website at the time you submit your order, or if ordered directly from one of our sales representatives, plus any additional charges for delivery as advised at the point of purchase. All prices include the current applicable VAT rate unless otherwise stated.
3.2 Prices as stated are correct at the time of publication online, and we reserve the right to update or amend the prices at any time before purchase.
3.2.1 We also reserve the right to amend the price of goods, at any time as a result of market conditions, but we will confirm the altered price with you before accepting your order or purchase.
3.2.2 We are not obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.
3.3 Occasionally we may advertise goods under a promotional price. Any relevant promotional code or discount reason must be stated before completing any purchase by you, else you may be charged the full price.
3.4 Occasionally an error may occur, such as, but not limited to, technical failures or incorrect information used to describe a good. At such point, we will not be obligated to supply the goods at the incorrect price, or under the incorrect description.
3.4.1 We reserve the right to correct any errors when they arise.
3.4.2 We will, under our discretion, either cancel your order and process a refund payment at the price paid, or make reasonable attempts to contact you, to ask whether you wish to continue with the order at the correct price and correct description.
3.4.2.1 If we are unable to contact you after making reasonable attempts, we will cancel your order and refund the price paid.
3.5 We must receive payment for the whole of the price of the goods ordered in addition to any additional charges for delivery before your order can be processed unless we have agreed otherwise, which would have been decided by both parties in advance with a written confirmation.
3.6 For website orders, payment can be done through most major credit or debit cards, or PayPal by completing the relevant form on the checkout page.
3.6.1 By using a credit or debit card to pay for your order or purchase, you confirm that the card being used is solely yours and that you are authorised to use it.
3.6.2 By using PayPal you confirm that the PayPal account used is yours.
3.6.2.1 When using PayPal, their Terms and Conditions “User Agreement for PayPal Service” also apply throughout the sale between us and you.
3.6.3 All credit and debit cardholders are subject to validation checks and authorisation by the cardholder.
3.6.4 All PayPal payments are subject to authorisation by PayPal.
3.7 If the issuer of the card, or PayPal, refuses to authorise payment, we will not accept your order. We will not be obliged to inform you of the refusal, and we will not be liable for the item not being delivered to you.
3.8 We are not responsible for the card issuer, bank, or PayPal charging the holder of the card as a result of our processing of your credit or debit card payment following your order or purchases.
3.9 We recommend that you do not relay your payment information such as card details, or PayPal details or password to anyone, including us. Subject to clause 9.1 we will not be responsible for any losses you may incur as a result of transmitting information to us by email. Any such losses shall be entirely your responsibility.
3.10 The format of our invoice and statements to you will solely be dictated by us.
4. Delivery & Title
4.1 Unless you choose to collect the goods from our address as stated on the website and through our communications, and except in exceptional circumstances (as stated in clause 10), we aim to deliver the goods per your order. Usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order unless otherwise agreed between us and you, subject to both clause 6 and 10).
4.2 We reserve the right to deliver an order in instalments by separate delivery shipments. Further information about the delivery of our goods can be found on our website page at https://www.cutmy.co.uk/delivery/
4.3 Before placing your order, please refer to the delivery options available under our “Delivery Policy” to ensure that we can deliver to your address, due to limitations in delivering to all UK residences. A valid signature may be required upon delivery or collection.
4.3.1 In the unlikely event that you have not received all the goods within the stated time as noted in clause 4.1, you must notify us immediately. We also strongly recommend that you do not schedule or commence any installation work until after you have received your order and checked all the goods are suitable for your purposes and do not have defects.
4.3.1.1 As such of this recommendation, we are not liable for any installation or construction that otherwise commences resulting in financial loss to you.
4.4 For reasons of health and safety, and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make arrangements, at your own risk, if the relevant items require transporting from the delivery location.
4.4.1 We will not provide any unpacking, installation, fitting, or waste removal services upon delivery, again, unless otherwise agreed by us in writing.
4.5 You must take appropriate steps to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken these appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If a delivery fails as a result of circumstances beyond your reasonable control, the cost of any re-delivery shall be borne by you. If delivery continues to be unable to take place after appropriate measures, we reserve the right to cancel your order and refund to you the price that you paid for the goods subject to clause 8.10.
4.6 Without prejudice to clause 4.4, upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility.
4.6.1 Despite delivery or collection, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full and, where other sums payable to us from you are overdue, you have paid those sums too.
4.6.2 Until title in the Goods passes from us to you, you shall: (i) not be entitled to use the goods; (ii) return the goods to us immediately if we ask you to; and (iii) be liable to us for any loss, damage or destruction of the goods.
5. Collection
5.1 The terms set out under this apply concerning orders wherein the product is physically transferred from us to you, passing the title as a result.
5.2 These services are available on all goods marked as available for "Collection" on our website.
5.3 Under clause 1.2, acceptance of your order and the formation of a contract between us will take place when we hand the purchased goods over to you at the address listed. At such point, the title in the Goods passes from us to you and clause 4.6 and all it encompasses are valid.
5.4 If you need to cancel your order after you have submitted it, please put your order on hold in the My Orders area of your account or you can contact us here. We will process your cancellation following clause 8.
5.5 Goods are available for collection only during normal trading hours, 09.00 to 17.00 Monday to Friday, unless stated otherwise within communication between us and you.
5.6 We will carry out an on-site verification before you can collect your goods. If you have paid by credit/debit card, this will involve us matching the digits on the order to that of the credit or debit card. Therefore, you must bring the card with you when you collect your goods. If you have paid by PayPal, you will be informed at the time of the order what you need to bring with you to collect your goods.
5.7 If you do not collect your order within 14 days then your order will be cancelled, and the value of your order will be refunded, subject to all the terms within clause 8.
6. Availability
6.1 All goods are subject to availability.
6.1.1 While we endeavour to maintain sufficient stock to meet all orders and purchases, if for any reason we are unable to fulfil an order due to insufficient stock levels, we will attempt to contact you using the details provided to ask how you wish us to proceed.
6.1.2 We may, at our discretion, process part of the order which is available in stock. For goods out of stock, we will either communicate with you as stated in clause 6.1.1 or process a refund for the items not fulfilled, as soon as possible and no later than 14 days.
8. Cancellation, Returns & Refunds
8.1 About faulty products, you may cancel your order and return the items purchased to us, by giving us a notice of cancellation within 14 days of the date of delivery to you, or your collection from us (as applicable). Please note that due to the nature of goods we provide, all other products, unless faulty, will not be cancelled or refunded as per clause 8.10.
8.1.1 If goods are to be delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.
8.2 You will lose your right to cancel after the expiry of the 14 days window as referred to in clause 8.3 (this does not affect your statutory rights).
8.3 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or email using the contact details set out below at clause 15.
8.4 Upon cancellation, whether as faulty, or as a result of an agreed conclusion of communication with us, you must return the goods to us at your cost within 14 days of the time in which the cancellation was agreed, or the fault was found.
8.4.1 The exception for this would be sole if we agree that you may dispose of the goods, in which case please comply with your local restrictions before disposing of goods.
8.5 You must return goods with all components and also any promotional items received (including gifts) or discounted additional products. You can return certain goods by post from your local Post Office and larger goods will require a third-party courier.
8.6 Following cancellation, subject to clause 8.10, we will refund you the price paid for the cancelled order (or part of the order cancelled). Where you cancel the entire order, we will also refund the standard delivery charges (or an amount equal to the standard delivery charges if you elect to use a more expensive delivery method) paid. Where you cancel part of an order, we will not refund the delivery charges. We will pay the refund within 14 days after the day:
8.6.1 you notified us to cancel your order, where you have not received the goods; or,
8.6.2 we receive the goods you returned to us, where you are in the title of the goods; or
8.6.3 you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.
8.7 We will refund you using the same means of payment as you used to pay for your order or purchase including purchases made via PayPal.
8.8 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned, such as where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
8.9 We may withhold any refund until we have received the goods or you have supplied proof of return for the goods and the condition of the goods has been confirmed.
8.10 Your right of cancellation does not apply to goods that are cut or altered to your requirements, made to measure, made to order, made to your specifications or personalised.
8.11 Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery.
8.12 Without prejudice to your right to cancel orders generally under this clause 8, if you have notified us of a problem with the goods as they arrive delivered, within 14 days of delivery or collection, you have a right to reject the goods and receive a full refund, or we are happy to provide a replacement.
8.12.1 If an item develops a fault after 14 days following delivery or collection, we may offer a repair or replacement of the item, or offer a price reduction or refund at our discretion.
8.14 The provisions of this clause 8 do not affect your legal rights if you are a consumer.
9. Liability
9.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:
9.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
9.1.2 loss which arises when we are not at fault or in breach of these Terms and Conditions; and
9.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
9.2 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
9.3 Goods provided by us are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK.
9.3.1 All goods are sold per specifications provided by the manufacturer and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
9.3.1.1 Subsequent to this, all goods provided by the manufacturer to us, are of no liability to us prior to our title, and we are not liable should you seek cancellation as a result of any discrepancies with factors outside of our control such as thickness or tolerances.
10. Events Beyond Our Control
10.1 We shall have no liability to you for any failure or delay in supply or delivery or any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).
11. General
11.1 If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.
11.2 All images are for illustration purposes only. Contents or accessories shown in images are not included unless stated in the product description.
12. Contact Details
12.1 If you wish to make an order, cancel or discuss your order, or make a complaint concerning your order, please contact us by post at Cut My, Unit 51-52, Mackley Industrial Estate, Henfield Road, Small Dole, Henfield, West Sussex, BN5 9XR, or you can contact us here. Calls may be recorded for quality and training purposes.
13. Alternative dispute resolution
13.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Union has set up an Online Dispute Resolution (ODR) platform. If you are not happy with how we have handled a complaint about your transaction, disputes may be submitted for online resolution to the ODR Platform at www.ec.europa.eu/odr.
