3/4" 3-Tier Pipe Shelf Bracket Pair

Frequently Asked Questions

Product Queries

What tolerance do you cut to?

We cut to a tolerance of +/- 1mm. Tighter tolerances can be agreed upon under arrangement.

Can you cut any shape?

We can cut any shape into acrylic or wood.

Do you offer bulk order discounts?

For large orders (multiple boards of material), please head to our trade page for more information on how to enquire about pricing and purchasing.

Delivery and Shipping

Why is my order late?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

Can my delivery and billing address be different?

You can have different addresses for billing and delivery. You can pick different addresses whilst checking out.

Can I collect my order?

You are more than welcome to come and pick your order up from us at no cost to you. You can select this option at the checkout. Our address is Unit 60, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR and collection times are from 9am to 12:30pm and 1pm to 5pm, Monday to Friday

How will I know if my order has been dispatched?

You will receive a confirmation email when you place your order. We will email you again with your invoice when your item has been dispatched from our warehouse. Where possible, this email will include the courier’s tracking details.

Will I have to be in all day?

Depending on how your order is being delivered, we may be able to give you a window for delivery via the courier tracking number. If you are unable to be at home for the delivery, our couriers will try to leave your order somewhere safe, or with a neighbour. If you are not going to be in, a clear note on the front door really helps the couriers.

In what condition should my order be delivered?

While all orders are made to a high quality and leave our shipment facility in a protected film, if your order appears to have been damaged in transit, please sign for it as DAMAGED and contact us via info@cutmy.co.uk within 24 hours with a description of the fault, and photographic evidence.

Do you deliver outside of Great Britain?

Currently, we do not provide any deliveries outside of Great Britain.

What is your normal delivery timescale?

Our normal delivery timescale is 3-7 working days. Though, we also provide faster delivery options if required.

Can I pay for faster shipping?

You are able to pay for a faster shipping option. Our timescale can range from 7 working days to Next Day Delivery depending on your requirements. You can select your option at checkout, which will add the calculated costs accordingly. For more details please see our Delivery Policy.

Is there a small order fee?

To allow us to continue to provide a fast and efficient service, we have a minimum order value that varies depending on the size of the order and the courier required to deliver it to you.

Contact and Communications

I have messaged you on social media/commented on your post, but you haven't replied. What should I do?

If you are trying to contact our customer services team, please email us at info@cutmy.co.uk.

I need help on the weekend, can I still reach you?

Unfortunately, we are not open on the weekend. We may be present on social media over the weekend, however, this is not definite. To make sure we support you as quickly as possible please do email us at info@cutmy.co.uk as we will be able to address it when we return on the next business day.

I’ve tried ringing, why isn’t anyone answering my call?

The customer service team answer phone calls throughout the day from 09.00 to 17.00 Monday to Friday and you may experience a wait while we deal with other queries. Please have patience with us, or try later in the day. Alternatively, send us an email at info@cutmy.co.uk

I’ve emailed you, and no one has replied yet?

We apologise for the wait, however, we respond to emails throughout the day, and may not have gotten to your query yet. As such we ask that you have patience with us as we aim to respond to you as soon as we are available to do so.

Returns and Cancellations

How do I cancel my order?

Unfortunately, due to the goods we provide being customised and made to order, we are unable to cancel or refund any order once it has been processed. For this reason, we ask that you check all orders are correct before placing them.

I've installed it, but am unhappy, can I get a refund?

Once our products are installed, we are unable to accept a return.

My item arrived faultily, how do I get a refund?

While all orders are made to high quality, if your order does arrive faultily, please sign for it as DAMAGED and contact us via info@cutmy.co.uk within 24 hours with a description of the fault, and photographic evidence.

Can I change my order after it's been placed?

Amendments needed after placing your order may have additional charges, so call our customer service team on 01903 389024 for help and assistance.