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Contact Us

Got a question and would like to get in touch? Our help centre is the quickest way to find your answer.

If you can't find the answer to your question please fill in the form below and we'll be happy to help.

Please provide as much information as possible so that we can deal with your enquiry as quickly as possible. To upload a photo or sketch for quotes or order enquiries click the paperclip icon or the camera icon to take a screenshot.

Address

Unit 60,
Mackley Industrial Estate,
Henfield Rd,
Small Dole,
Henfield,
West Sussex,
BN5 9XR

Company Number: 15002056
VAT Number: 459664637

Get Customer Support

If something has gone wrong with your order, or it's arrived damaged, please check out our Return Policy. If you have any other customer service issue, we will get it sorted for you as quickly as possible. Please use the form above to let us know.

Call Us:
01903 389024

Our phone lines are open Monday to Friday (excluding bank holidays) from 9am to 4pm. After this time, our team focuses on resolving email cases and completing admin from the day’s calls. This is a temporary measure during our busy period to help us get through our backlog as quickly as possible.

Customer Services

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Our Help Centre is available 24/7 to explore FAQs, discover DIY ideas and advice, and even ask our community of fellow DIY enthusiasts.

Get Help & Advice

Excellent

Based on 20552 reviews

Trustpilot

Verified

Prompt delivery very well packed and fitted as if it was made too

John Still,

14 minutes ago

Verified

Excellent quality. Ordered a sample door in walnut veneer from the Shinnoki range for a future project. Based on this sample, I will definitely be going ahead and ordering the required doors to complete the job.

Ian Milligan,

23 minutes ago

Verified

The item arrived quickly as said. Good communication. The mirror is ideal and just as expected

fiona edwards,

23 minutes ago

Verified

The Perspex we ordered, is exactly what we wanted, to replace the existing Perspex in the summerhouse. We are delighted, with not only the product, but the service and communication with MyCut. We would happily use MyCut again if the need arises.

customer,

28 minutes ago

Verified

Ordered some samples, ready next day, great service and quality, will be using for main order once ready to move forward.

Michael,

2 hours ago

Verified

Good service. Arrived well packaged and in decent time. Will use again.

Stuart Phillips,

3 hours ago

Verified

Yes happy with purchase ideal for what I wanted to do. Exact size and cut.

Jean Eynon,

3 hours ago

Verified

Great product, cut exactly as I needed. Delivered promptly and well packaged. Thank you!

John,

4 hours ago

Verified

Great service

Tony Bradbury,

4 hours ago

Verified

Easy to order online. Delivery excellent. Now fitted and looking good.

Kate,

13 hours ago

Verified

Flawless slab of marine ply, and stoutly wrapped for delivery. Well pleased

Sid Smith,

15 hours ago

Verified

I wanted some thicker damp resistant MDF and found the exact company for my garage shelving units...the cuts were exact to my specifications ... im really pleased with everything.

Jack Richards,

16 hours ago

Verified

Great base to extend a trophy. Perfect dimensions and quick delivery.

Chris Achilles,

16 hours ago

Verified

High quality and quick delivery

James,

17 hours ago

Verified

Excellent all round service.

Chas.,

17 hours ago

Verified

I'm sorry I think my purchase looks dangerous. It's very sharp

Coreen Lewis,

1 hour ago

Verified

As described great

Stephen Cook,

20 hours ago

I can confirm replacement items have been ordered and happy to wait for these to arrive but give the benefit of doubt to CutMy, they were very courteous on the phone and assuring the error in not seeing my initial complaint was missed somehow. I received a damaged desk top and a damaged matching shelf. It took me a couple of weeks to open the package, admittedly, but it has been left where the delivery man put it in its bubble wrap. There is damage to one corner of the desk, which may be handling, but the other two areas of damage are to the finish layer, one chip and one area on the shelf where the finish material has been cut short before being stuck down. An automated email reply from AI, was initially very assuring thanking me for including the order number and some photos, saying it will be dealt with promptly. I have now heard nothing for 5 days and have sent a second email asking Cut My to contact me asap to resolve the issues. I just received another AI generated email saying send in photos after which they will contact me - even though I already have and this has been acknowledged. I will update status one I hear back from Cut My, but not a pleasant after sales experience having spent nearly £200!

Syd H,

1 hour ago

Verified

Came quickly and packed well

Margaret Hughes,

20 hours ago

Verified

Great service. Fast delivery. Great product

Rebecca Hesketh,

21 hours ago

Verified

Prompt delivery very well packed and fitted as if it was made too

John Still,

32 minutes ago

Verified

Excellent quality. Ordered a sample door in walnut veneer from the Shinnoki range for a future project. Based on this sample, I will definitely be going ahead and ordering the required doors to complete the job.

Ian Milligan,

41 minutes ago

Verified

The item arrived quickly as said. Good communication. The mirror is ideal and just as expected

fiona edwards,

41 minutes ago

Verified

The Perspex we ordered, is exactly what we wanted, to replace the existing Perspex in the summerhouse. We are delighted, with not only the product, but the service and communication with MyCut. We would happily use MyCut again if the need arises.

customer,

46 minutes ago

Verified

Ordered some samples, ready next day, great service and quality, will be using for main order once ready to move forward.

Michael,

2 hours ago

Verified

Good service. Arrived well packaged and in decent time. Will use again.

Stuart Phillips,

4 hours ago

Verified

Yes happy with purchase ideal for what I wanted to do. Exact size and cut.

Jean Eynon,

4 hours ago

Verified

Great product, cut exactly as I needed. Delivered promptly and well packaged. Thank you!

John,

4 hours ago

Verified

Great service

Tony Bradbury,

4 hours ago

Verified

Easy to order online. Delivery excellent. Now fitted and looking good.

Kate,

14 hours ago

Verified

Flawless slab of marine ply, and stoutly wrapped for delivery. Well pleased

Sid Smith,

16 hours ago

Verified

I wanted some thicker damp resistant MDF and found the exact company for my garage shelving units...the cuts were exact to my specifications ... im really pleased with everything.

Jack Richards,

16 hours ago

Verified

Great base to extend a trophy. Perfect dimensions and quick delivery.

Chris Achilles,

16 hours ago

Verified

High quality and quick delivery

James,

17 hours ago

Verified

Excellent all round service.

Chas.,

17 hours ago

Verified

I'm sorry I think my purchase looks dangerous. It's very sharp

Coreen Lewis,

1 hour ago

Verified

As described great

Stephen Cook,

20 hours ago

I can confirm replacement items have been ordered and happy to wait for these to arrive but give the benefit of doubt to CutMy, they were very courteous on the phone and assuring the error in not seeing my initial complaint was missed somehow. I received a damaged desk top and a damaged matching shelf. It took me a couple of weeks to open the package, admittedly, but it has been left where the delivery man put it in its bubble wrap. There is damage to one corner of the desk, which may be handling, but the other two areas of damage are to the finish layer, one chip and one area on the shelf where the finish material has been cut short before being stuck down. An automated email reply from AI, was initially very assuring thanking me for including the order number and some photos, saying it will be dealt with promptly. I have now heard nothing for 5 days and have sent a second email asking Cut My to contact me asap to resolve the issues. I just received another AI generated email saying send in photos after which they will contact me - even though I already have and this has been acknowledged. I will update status one I hear back from Cut My, but not a pleasant after sales experience having spent nearly £200!

Syd H,

1 hour ago

Verified

Came quickly and packed well

Margaret Hughes,

21 hours ago

Verified

Great service. Fast delivery. Great product

Rebecca Hesketh,

21 hours ago