Delivery Policy

Delivery Information

Shipping Methods:

We strive to complete all orders within the estimated time frame. However, in rare cases, there may be delays. If this happens, we’ll keep you informed throughout the process.

Economy Shipping

Delivery time is dependent on your order and estimated at checkout. While we give an estimate, situations outside of our control may affect this. We will send you an email when your item has been shipped.

Standard Collection

Our standard collection option is free and we will give you an estimated date as to when your order should be ready to collect. Please do not try to collect your order until you have received the email stating your order is ready for collection.

Our address is Unit 60, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

Due to the bespoke nature and limited storage space, all collections must be picked up within 14 days of receiving the email notification that your order is ready to collect. After this date, your order may be discarded and no refunds will be issued (with the exception of damaged/incorrect orders). If you are unable to collect your order within 14 days, please contact us to request a possible extension.

Delivery Categories:

Small Orders

Orders smaller than 1600mm x 600mm and weighing under 20kg are classified as small orders. Delivery for these items is charged at the rate selected during checkout.

Large Orders

Orders measuring larger than 1600mm x 600mm and/or weighing more than 20kg are classified as large orders. These are shipped through DX, provided they don’t exceed 20kg. If your order is heavier, we’ll split it into multiple parcels where possible. If your order exceeds DX's size or weight limits, we’ll switch to our in-house delivery service (please see below).

Important: Large items are delivered to the kerbside only. Please arrange assistance to bring them inside if needed.

In-House Delivery Service

For items that are too large, heavy or delicate for our standard couriers, we use our in-house delivery service, Stream. This is a one-person delivery service and may additionally apply to orders where the sizes fall within their limits due to the varied nature of bespoke items.

Kerbside Delivery:

For large orders delivered by Stream, items will be delivered to the curb or nearest accessible point. Please ensure you have help arranged to bring the items inside if they’re too heavy for you or the driver to carry. Our driver may require assistance to unload exceptionally large or heavy items.

Delivery Restrictions

We use DX and APC for most deliveries. Unfortunately, we currently cannot ship to the Isle of Skye, Northern Ireland, the Republic of Ireland, the Isle of Wight, the Isle of Man, the Channel Islands, and certain parts of the Scottish Highlands. Some postcodes may incur additional delivery charges.

We package every order to the highest standard, but we cannot accept liability for delays caused by couriers.

For information about our delivery area for our in-house option, check out our illustrative map, or you can contact us here.

For further information on our terms and conditions regarding delivery, please read our Terms and Conditions page.

Delivery Frequently Asked Questions

Why is my order late?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

Why has my order not shipped yet?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

Can my delivery and billing address be different?

You can have different addresses for billing and delivery. You can pick different addresses whilst checking out.

Can I collect my order?

You are more than welcome to come and pick your order up from us. You can select this option at the checkout and will be given an estimated collection date and then an email when your order is ready to collect. Our address is Unit 60, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

Our opening hours for collection are: